Customer Service

The International Protection Office places a high emphasis on providing a professional, efficient and high quality service to all its customers.


Change of Address Form - IPO 08(b)

In accordance with section 16(3)(c) of the International Protection Act 2015 you must inform the Minister for Justice of your address and any change of address as soon as possible. 

To inform the International Protection Office of your address and any change of address, please use the IPO 08(b) Change of Address form. 

In order to change your address on record, please complete the Change Of Address form and send to this Office, including your signature and date. This Office will accept scanned/photos of this form, once signature and date are included. Please include a copy of your current in-date TRC card when submitting the form electronically. To access the IPO 08(b) Change of Address form please click here.  

Alternatively, please include a copy of your current and in-date TRC card when contacting this Office by e-mail. Please ensure that your new address is quoted in full.


Further information:

The International Protection Office can be contacted by email, post or phone.




Postal address:

International Protection Office

Immigration Service Delivery (ISD)

79-83 Lower Mount St.

Dublin 2





+353 1 602 8000


Telephone line operating hours for the Customer Service Centre are:

Monday to Friday (excluding public holidays)


Customer Complaints Procedure:

For information on International Protection Office's Customer Complaint Procedures, please click here.