Customer Service

The International Protection Office places a high emphasis on providing a professional, efficient and high quality service to all its customers.


Change of Address Form - IPO 08(b)

In accordance with section 16(3)(c) of the International Protection Act 2015 you must inform the Minister for Justice of your address and any change of address as soon as possible. 

Please use the IPO 08(b) Change of Address form here.

This Office will accept scanned/photos of this form, once signature and date are included. Please include a copy of your current in-date TRC card when submitting the form electronically.

Send the completed form to


Further information:

The International Protection Office can be contacted by email, post or phone.




Postal address:

International Protection Office

Immigration Service Delivery (ISD)

79-83 Lower Mount St.

Dublin 2





+353 1 602 8000


Telephone line operating hours for the Customer Service Centre are:

Monday to Friday (excluding public holidays)


Customer Complaints Procedure:

For information on International Protection Office's Customer Complaint Procedures, please click here.