Customer Service

The International Protection Office places a high emphasis on providing a professional, efficient and high quality service to all its customers.


Change of Address Form - IPO 08(a)

In accordance with section 16(3)(c) of the International Protection Act 2015 you must inform the Minister for Justice of your address and any change of address as soon as possible. 

To inform the International Protection Office of your address and any change of address, please use the IPO 08(a) Change of Address form. 

Please print the form, complete and sign it, then send it to the postal address below.

To access the IPO 08(a) Change of Address form please click here 


Further information:

The International Protection Office can be contacted by email, post or phone.




Postal address:

International Protection Office

Immigration Service Delivery (ISD)

79-83 Lower Mount St.

Dublin 2





+353 1 602 8000


Telephone line operating hours for the Customer Service Centre are:

Monday to Friday (excluding public holidays)


Customer Complaints Procedure:

For information on International Protection Office's Customer Complaint Procedures, please click here.