Scam Telephone Calls


It has been brought to the attention of the International Protection Office that a small number of people have received calls, purporting to be from the IPO, requesting personal details.

The IPO will never make a telephone call requesting personal details.

Telephone calls requesting these details are not from the IPO and the requested information should not be given.




Please see FAQs from ISD which may also apply to international protection applicants during this time.


In light of ongoing Covid-19 matters, the International Protection Office (IPO) wishes to advise that the following arrangements will apply:


The International Protection Office continues to deal with correspondence received but due, to ongoing public health measures, may not be in a position to respond within normal timeframes.

Further updates will be provided in due course. 


28 September 2021



The International Protection Office (IPO) is an office within the Immigration Service Delivery (ISD  responsible for processing applications for international protection under the International Protection Act 2015. It also considers, as part of a single procedure process, whether applicants should be given permission to remain. The IPO comprises, inter alia, a Chief International Protection Officer and international protection officers who are independent in the performance of their international protection functions. 



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